FAQ

Product and Technology

Sure. At first stage the shop sells only products manufactured by ourselves, later we will gradually introduce comprehensively selected items from reliable factories. All items here are 100% genuine, though the appearance may be generic version, or OEM version sometimes. Fobshenzhen.com is not a online grocery or C2C portal that sells everything with thousands, also not a portal of millions of sellers, so that we can ensure all items are genuine offering at reasonable price.

Payment and Security

Yes it is security since all the communication is encrypted, so feel free to shop.

There are several payment options available: PayPal, AliPay, Western Union, Local Payments, Bank Transfer

PayPal:
The major payment option is PayPal, any customer with PayPal account can shop with PayPal, or a credit card/debit card holder can simply associate the card with PayPal account. So PayPal payment will work for all customers with PayPal account, or with credit card/debit card.

AliPay(支付宝):
For all customers with AliPay account. It is simple, convenient and security payment

Western Union:
It is also a universal payment option worldwide.

Local Payment:
There are also many local payment options, at first stage we offer the following local payment options: Banco de Chile, Boleto, cimb, DOTAPAY, Dragonpay, e-Nets, FPX, ideal, maybank2u, OXXO, P24, paysbuy, POLI, qiwi, sofort, Trustpay, webmoney, yanxdex, to facilitate the customers from South America, Europe, and Asia. If you think it is not enough and would like to have another local payment options, please let us know.

Bank Transfer:
It should work for payment over USD500 since for small amount the bank charge is high for customer.





Order and Delivery

Sometimes we're asked, "I am in [COUNTRY]. If the order is declared over USD [TAX THRESHOLD] then I will be painfully taxed. Can you help me by declaring the goods at [VERY LOW VALUE]?"

- First, we would love do our best to help you with import regulations.

If you have special instructions for the waybill and invoice declaration on your orders, you need to tell us these instructions every time you order, using the online checkout comments box as shown below. 


We don't add taxes, VAT, or other hidden charges. You pay only what you see on the checkout page, i.e. goods total value(for free-shipping items), or goods subtotal plus shipping cost(for non-free-shipping items).

We offer 2 options: Registered Airmail Worldwide and Expedited Shipping Worldwide.

Registered Airmail Worldwide
Most likely we'll ship with China Post for Registered Airmail, for some instance we may ship with equivalent or prior ones, like ePacket, or other postal service agencies of registered airmail.
1)China Post Registered Air Mail
Shipment tracking: http://intmail.183.com.cn/icc-itemstatusen.jsp, or
2) ePacket
Shipment tracking: http://www.ems.com.cn/english.html, or

Expedited Shipping Worldwide
Collaborating close with famous and reliable express shipping agencies such as DHL, Fedex, UPS, TNT, EMS and Aramex, we offer expedited shipping to 200+ countries/regions with favorite rate.
DHL shipment tracking: http://www.dhl.com
UPS shipment tracking: http://www.ups.com
Fedex shipment tracking: http://www.fedex.com
TNT shipment tracking: http://www.tnt.com
Aramex shipment tracking: http://www.aramex.com
EMS shipment tracking: http://www.ems.com.cn

Upon shipment, we'll send the shipping info with tracking number and tracking site accordingly in 1 or 2 days.


The shipping rate is depends on the options of shipping, geographical location, and also weight of the order. It will show in checkout page automatically.

The lead time for arrival relies on the options of shipping and geographical location.
For Registered Airmail Worldwide, normally it takes 15-35 days (For ePacket, it may take 7-15days)
For Expedited Shipping Worldwide, it takes 3-12 days.

We would love to upon written request when shopping with us, but it is not our obligation, and we're not blame to this and not responsible for any should-be sequence.

In some countries you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes, and the rules are different from country to country, and often applied differently in different places, and sometimes rather randomly.

Fobshenzhen.com is based in China, therefore anything you buy from us is going to be imported as far as your country's customs are concerned. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country.

As such we cannot, and will not, offer advice about taxes in your country, thus we're not responsible for it. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone else please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please don't blame us.

Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), we are more than happy to follow your instructions regarding labeling, packing, value declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help. However, this does not mean we're responsible for offering such help in respect to your instruction and we're not to blame for any sequence for it.

Please note that all import taxes / duties are the buyer's responsibility. Fobshenzhen.com doesn't charge taxes from you.

fobshenzhen.com will accept no responsibility for customs costs incurred.

Many countries do not charge import duties on private items, samples, and goods below a certain stated value, however, you may find that you have to pay taxes when goods you've ordered from us arrive in your country. 

Obviously you will want this to be as low as possible, but fobshenzhen.com are NOT able to give you advice or information about tax rates and customs charges in your country. 

You must ensure you find out about regulations in your own country before ordering from fobshenzhen.com. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant.


We ship to 200+ countries around the globe.

Refund can be conducted immediately against the receiving of the return shipment of any should-be wrong or defective item.

Yes you can change/cancel an order before the it is shipped.

There's no limitation on the order value.

Our customers in Brazil have informed us that companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.

So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly.

Yes you can return an item if it is a wrong one, or out of order upon arrival, or it is not work properly for normal use within warranty period.

Business and Service

There are several means: 

1. On the bottom right you can contact us online or leave message there


2. You can click/tap [Contact Us] from the [Customer Service] column below


3. For inquiry to any product, simply click/tap the [Q&A] tap on product page and send your inquiry message there


4. You can call us as shown top right, English and Chinese customer care available.

5. Follow us on SNS like as the icons show

6. For distributorship/exclusivity/OEM/ODM, please refer to www.visonicom.com


We would love to support but not always capable to do so, as we cannot imagine what is inside the similar items or looks-the-same ones. Actually before fobshenzhen.com was set up, there were thousands of complaints and assistance requests were referred to us. We're very sorry for that but sometimes we could not help as the items were from elsewhere and out of our control. That's why we determined to set up an online shop window. Before that we only ship bulk orders to importers, distributors and OEM brands while the service/support were covered by our importers, distributors and OEM brands.

For each order when checkout is done there will be an order confirmation automatically. If the confirmation email doesn't reach you, please kindly check whether the email address is wrong, or it is regarded as a spam one. You may also log in to check the order status or contact us, and don't need to worry about that.

Sure yes. As a traditional OEM/ODM manufacturer, or major business(99%) is still OEM/ODM or even EMS service for networking and consumer electronics. FOBShenzhen.com here is for retail and small volume orders only. For bulk order and OEM/ODM business please refer to our company website: www.visonicom.com.